Privacy Policy

1. Introduction

Welcome to IMMODESK, a property management platform operated by SMOVECITY HOLDING ("we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using IMMODESK, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Property details (addresses, descriptions, financial information)
• Tenant information (names, contact details, lease agreements)
• Payment information (processed securely through Stripe)
• Documents and files you upload to the platform
• Communication data (messages, support requests)

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process your transactions and manage your subscription
• To send you notifications about your properties and tenants
• To respond to your requests and provide customer support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms
• To send you marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or acquisition
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure (Supabase)

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data
• Restriction: Request restriction of processing
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@immodesk.eu

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: