Professional Maintenance Management for Rental Properties
Why Structured Maintenance Management?
Maintenance issues are the number one source of frustration for tenants. A leaky faucet left unresolved for weeks can lead to water damage, higher repair costs, and a dissatisfied tenant who decides to leave. Structured maintenance management prevents this.
With ImmoDesk, every issue has a clear status, a responsible party, and a timeline. Nothing falls through the cracks. Both you and your tenants always know what's happening.
Photo Documentation and Evidence
Tenants attach photos when reporting a problem. The contractor documents the situation before and after the repair. This creates a complete visual record that is invaluable in disputes about property condition, deposit settlements, or insurance claims.
All photos are automatically archived with the relevant request and can always be retrieved.
SLA Tracking and Performance Metrics
ImmoDesk automatically tracks how long each request remains open. You can set SLA targets per urgency level:
- Emergency: Response within 4 hours, resolution within 24 hours
- Urgent: Response within 24 hours, resolution within 3 days
- Normal: Response within 48 hours, resolution within 7 days
- Non-urgent: Resolution within 14 days
The system automatically sends alerts when an SLA is about to be exceeded, so you can intervene proactively before a problem escalates.
Cost Management and Reporting
All maintenance costs are recorded against the relevant request and automatically linked to the property. This gives you a clear overview of total maintenance expenses per property, per year. The data is directly available for your accounting and tax reporting, and can be exported to Exact Online, Yuki, WinBooks, and other accounting platforms.